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Active1 year ago

Since OS X El Capitan was released to the public last week, Microsoft Office users have noticed some serious bugs when attempting to use the software.

When I try to scroll up and down a sheet there is substantial delay. Using the keyboard arrows to navigate is also incredibly slow. I have no graphics or complex formulas. Just 10 columns of plain text and about 300 rows.

I'm using a registered version of office 2016 (for business) and Mac OS 10.11.6 (El Capitan).

This slow down appears when connected to the Internet.

Fordan

Speak Text For Microsoft Word On Mac El Capitan

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  • Support Communities / Mac OS & System Software / OS X El Capitan. Announcement: Upgrade to macOS Mojave With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click.
  • Both of those would bring up OS X Finder's native file-selector dialog. I'd guess that if you tried to open a file from the same menu that you'd see the same crash also.. Make sure other 3rd party software using Finder's native file-selector dialog for opening and saving files is working prope.
DynamicDanDynamicDan

8 Answers

When I had a similar problem, disabling dropbox integration (I never realized I had enabled it) made a huge difference in performance, especially for otherwise trivial things in Office/Excel like copy and paste (which had become unbearable).

System Preferences->Security & Privacy->Privacy Tab->'Allow the apps below to control your computer' (dropbox was checked, I unchecked it). Not sure exactly what functionality this took away from dropbox, but it still syncs folders fine, which is all I used it for anyway.

(I know this is thread is over a year old, but it's one of the first results in Google so I'm adding this for all the others who come along in hopes it may help them).

Edwin DonnellyEdwin Donnelly

I add excel to Accessibility, and it works fine for me, also I don't have Dropbox installed on my mac

moe Adigamoe Adiga

I believe there is an out of control process causing this that needs to be force quit to get performance back to normal.

Here are my online findings on the topic:

The comments hint towards too many 'open ports'. Force quitting the excel process via activity monitor with the most ports seems to do the job. I suspect this is a registration connection issue..

Office tries to constantly connect home and check that the product is registered. If you are offline and then go online then the issue occurs. I'm guessing these open ports are in reference to internet connections to a registration server.

DynamicDanDynamicDan

Select 'normal view' instead of 'page view'. This is located in the lower right hand bar. Page view seems to have issues and be very slow.

Corey RipleyCorey Ripley

I had the same problem with Office 2016 & MacOs High Sierra.

it was nearly 20 second to open Excel, and 15 second to open Word. Then I did:

System Preferences > Security & Privacy > Privacy Tab > Accessibility

I removed Dropbox from there, then opened Excel (or Word). When it ask to you for permission Dropbox, said No & Do not ask again.

Its now 3 seconds for Word and 5 second for Excel. Not the best but better.

Selcuk KaplanSelcuk Kaplan

This doesn’t answer the OQ because of the lack of technicaldetails to pin point the origin of the problem. This is rather a general advice to get a more sure and performant working environment.

I suggest you to install LibreOffice.

Open your file with it and compare your time to make a well defined scroll for example along 10 full pages, with just the arrows to limit human error.

The bigger is your benchmark files the more accurate will be your comparison.

dandan
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Unfreeze Pans/Rows, it seems Mac can't deal with it for some reason.Works for me

user221628user221628

I have Office 365 Excel 16.10 running on High Sierra (10.13.3). Copying takes several seconds, sometimes cell comments are not viewable at all & often my previously working Hyperlinks to other files in the same folder don't work. Neither unfreezing pans/rows, adding Excel to System Preferences > Security & Privacy > Privacy Tab > Accessibility nor using Normal View (my standard anyway) made any improvement in its performance. I didn't have Dropbox in my Privacy list. Disconnecting from the internet improved the situation, however. Copying is a little quicker, although viewing comments and using Hyperlinks are still unreliable. I have to say that I don't consider this a practical solution, merely a workaround while waiting for Microsoft to fix the problem.

Neville PhillisNeville Phillis

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Since OS X El Capitan was released to the public last week, Microsoft Office users have noticed some serious bugs when attempting to use the software. MacRumors has received multiple emails from people having issues with Office 2016, and there are several threads about the problem on our forums.

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Word, Excel, Outlook, and PowerPoint are crashing for many Microsoft users who have installed Office 2016, and Office 2011 users are also noticing problems with Outlook.
Microsoft is aware of the problems with its software and has been responding to customer complaints. In a thread on the Microsoft forums, Microsoft Program Manager Faisal Jeelani said the company is working with Apple to resolve the issues, but said there is no timeline for a fix. Microsoft also gave

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Computerworld a similar statement:
'We know that some users may be experiencing issues with Office 2016 for Mac running on El Capitan,' the statement read. 'We are actively investigating the matter with Apple. Until there is a fix, we recommend people install the latest updates to Office 2016 for Mac using Microsoft AutoUpdate.'
Text

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Customers who are running Office 2016 are running into a wide variety of problems. Some are seeing only occasional crashes with the software, while others are unable to open any Office 2016 apps at all. Many who use Outlook for email are unable to access their inboxes, and this particular issue affects both Office 2016 and Office 2011.

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I even did a fresh install of El Cap and then did a fresh install of 2015 Office. The whole office suite just bounces when I try to load a file. The programs freeze when using them and then crazy. I just keep sending the crash reports to Microsoft. I thought it was more widespread but apparently it is just me. I uninstalled 2016 office and went back to 2011.
Microsoft's first support replies came shortly after OS X El Capitan was released, which means the company has been working on a fix for several days now, but it is not clear when a patch might be released. Many customers on the Microsoft forums are growing angry with the company because Microsoft had several months to work out crashing issues ahead of OS X El Capitan's release. Crashes and Office 2016 problems were first reported during the beta testing period but remain unresolved.
Update: A Microsoft spokesperson has told MacRumors that a fix is in the works.

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'We know that some users of Office 2016 for Mac are experiencing issues as a result of upgrading to Mac OS X 10.11 El Capitan. We are actively working with Apple towards resolution.'

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Tags: Microsoft, Microsoft Office, Office 2016 for Mac